Did you know...
That 27% of small businesses use social media or that consumers/customers who use social media that receive excellent customer service from a business or brand will spend an average of 21% more?
On Twitter, only 44% of customer inquiries/question are answered within 24 hours and that 56% of customer tweets to a business are ignored?
Facebook is the #1 social media marketing took for businesses and brands at 83% and Twitter is second with 53%
Users spend on average 10.5 billion minutes daily using Facebook and 58% of users return more than once to Facebook
20% of Facebook users have purchased something because of an ad or comments they've seen on Facebook
Twitter has over 500 million registered users, but only 140 million users are active and 15% of these users are adults
More than half of the active users follow companies, brands or products
57% of all businesses that use social media use Twitter
Hopefully you have learned something from these stats and if you find yourself needing help with your social media please contact us and we can help.
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